Zendesk

Zendesk is a customer service and support platform designed to help businesses manage customer inquiries across email, chat, social media, and help centers. It provides tools for ticketing, automation, reporting, and customer experience management.

With the Influencer Hero integration, Zendesk users can:

• Track support tickets generated by influencer-referred customers
• Segment support conversations by influencer or campaign source
• Identify high-value influencer-driven customers needing support
• Monitor post-purchase experience from influencer traffic
• Improve retention by aligning support insights with influencer campaigns

By connecting Zendesk with Influencer Hero, brands can better understand how influencer-driven customers interact with support and how those experiences impact retention and lifetime value.